{"id":347,"date":"2023-09-12T17:16:40","date_gmt":"2023-09-12T15:16:40","guid":{"rendered":"https:\/\/bilanciosostenibilita.vivaservizi.it\/?page_id=347"},"modified":"2023-10-04T16:00:27","modified_gmt":"2023-10-04T14:00:27","slug":"04-i-clienti","status":"publish","type":"page","link":"https:\/\/bilanciosostenibilita.vivaservizi.it\/?page_id=347","title":{"rendered":"04 I CLIENTI"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"347\" class=\"elementor elementor-347\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3aed307f e-con-full e-flex e-con e-parent\" data-id=\"3aed307f\" data-element_type=\"container\" data-settings=\"{&quot;content_width&quot;:&quot;full&quot;,&quot;background_background&quot;:&quot;slideshow&quot;,&quot;background_slideshow_gallery&quot;:[{&quot;id&quot;:1092,&quot;url&quot;:&quot;https:\\\/\\\/bilanciosostenibilita.vivaservizi.it\\\/wp-content\\\/uploads\\\/2023\\\/09\\\/Banner-sito-angolo2.png&quot;}],&quot;container_type&quot;:&quot;flex&quot;,&quot;background_slideshow_slide_duration&quot;:5000,&quot;background_slideshow_slide_transition&quot;:&quot;fade&quot;,&quot;background_slideshow_transition_duration&quot;:500}\" data-core-v316-plus=\"true\">\n\t\t\t\t<div class=\"elementor-element elementor-element-502275d8 elementor-widget elementor-widget-heading\" data-id=\"502275d8\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.16.0 - 12-09-2023 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h2 class=\"elementor-heading-title elementor-size-default\">04 . I CLIENTI<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-48a3c0a9 e-con-full e-flex e-con e-parent\" data-id=\"48a3c0a9\" data-element_type=\"container\" data-settings=\"{&quot;content_width&quot;:&quot;full&quot;,&quot;container_type&quot;:&quot;flex&quot;}\" data-core-v316-plus=\"true\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1acfa5a4 elementor-nav-menu__align-center elementor-nav-menu--dropdown-tablet elementor-nav-menu__text-align-aside elementor-widget elementor-widget-nav-menu\" data-id=\"1acfa5a4\" data-element_type=\"widget\" data-settings=\"{&quot;layout&quot;:&quot;horizontal&quot;,&quot;submenu_icon&quot;:{&quot;value&quot;:&quot;&lt;svg class=\\&quot;e-font-icon-svg e-fas-caret-down\\&quot; viewBox=\\&quot;0 0 320 512\\&quot; xmlns=\\&quot;http:\\\/\\\/www.w3.org\\\/2000\\\/svg\\&quot;&gt;&lt;path d=\\&quot;M31.3 192h257.3c17.8 0 26.7 21.5 14.1 34.1L174.1 354.8c-7.8 7.8-20.5 7.8-28.3 0L17.2 226.1C4.6 213.5 13.5 192 31.3 192z\\&quot;&gt;&lt;\\\/path&gt;&lt;\\\/svg&gt;&quot;,&quot;library&quot;:&quot;fa-solid&quot;}}\" data-widget_type=\"nav-menu.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<link rel=\"stylesheet\" href=\"https:\/\/bilanciosostenibilita.vivaservizi.it\/wp-content\/plugins\/elementor-pro\/assets\/css\/widget-nav-menu.min.css\">\t\t\t<nav class=\"elementor-nav-menu--main elementor-nav-menu__container elementor-nav-menu--layout-horizontal e--pointer-underline e--animation-fade\">\n\t\t\t\t<ul id=\"menu-1-1acfa5a4\" class=\"elementor-nav-menu\"><li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-752\"><a href=\"#clientiebolletta\" class=\"elementor-item elementor-item-anchor\">I Clienti e la bolletta<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-753\"><a href=\"#servizioclienti\" class=\"elementor-item elementor-item-anchor\">Il servizio Clienti<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-754\"><a href=\"#sostegno\" class=\"elementor-item elementor-item-anchor\">Sostegno alle situazioni di disagio<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-755\"><a href=\"#qualitaerogata\" class=\"elementor-item elementor-item-anchor\">Qualit\u00e0 erogata all&#8217;utenza<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-756\"><a href=\"#qualitapercepita\" class=\"elementor-item elementor-item-anchor\">Qualit\u00e0 percepita<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t\t<nav class=\"elementor-nav-menu--dropdown elementor-nav-menu__container\" aria-hidden=\"true\">\n\t\t\t\t<ul id=\"menu-2-1acfa5a4\" class=\"elementor-nav-menu\"><li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-752\"><a href=\"#clientiebolletta\" class=\"elementor-item elementor-item-anchor\" tabindex=\"-1\">I Clienti e la bolletta<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-753\"><a href=\"#servizioclienti\" class=\"elementor-item elementor-item-anchor\" tabindex=\"-1\">Il servizio Clienti<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-754\"><a href=\"#sostegno\" class=\"elementor-item elementor-item-anchor\" tabindex=\"-1\">Sostegno alle situazioni di disagio<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-755\"><a href=\"#qualitaerogata\" class=\"elementor-item elementor-item-anchor\" tabindex=\"-1\">Qualit\u00e0 erogata all&#8217;utenza<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-756\"><a href=\"#qualitapercepita\" class=\"elementor-item elementor-item-anchor\" tabindex=\"-1\">Qualit\u00e0 percepita<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-10a54dd5 e-flex e-con-boxed e-con e-parent\" data-id=\"10a54dd5\" data-element_type=\"container\" data-settings=\"{&quot;container_type&quot;:&quot;flex&quot;,&quot;content_width&quot;:&quot;boxed&quot;}\" data-core-v316-plus=\"true\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-76e9412 elementor-widget elementor-widget-menu-anchor\" data-id=\"76e9412\" data-element_type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.16.0 - 12-09-2023 *\/\nbody.elementor-page .elementor-widget-menu-anchor{margin-bottom:0}<\/style>\t\t<div id=\"clientiebolletta\" class=\"elementor-menu-anchor\"><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-29d68081 elementor-widget elementor-widget-heading\" data-id=\"29d68081\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">I clienti e la bolletta<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-33736b6 e-flex e-con-boxed e-con e-parent\" data-id=\"33736b6\" data-element_type=\"container\" data-settings=\"{&quot;container_type&quot;:&quot;flex&quot;,&quot;content_width&quot;:&quot;boxed&quot;}\" data-core-v316-plus=\"true\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-f1c99a1 e-con-full e-flex e-con e-child\" data-id=\"f1c99a1\" data-element_type=\"container\" data-settings=\"{&quot;content_width&quot;:&quot;full&quot;,&quot;container_type&quot;:&quot;flex&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-af6f0f5 elementor-widget elementor-widget-text-editor\" data-id=\"af6f0f5\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.16.0 - 12-09-2023 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p>Chi sono i nostri clienti<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-59b818c elementor-widget elementor-widget-text-editor\" data-id=\"59b818c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>I clienti attivi a fine 2022 risultano 221.917, numero pressoch\u00e9 invariato rispetto all\u2019anno precedente (+0,2%). Le utenze sono per gran parte rappresentate da famiglie che usano l\u2019acqua per usi domestici (87%), la parte restante \u00e8 composta da usi industriali, commerciali e artigianali e pubblici.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ded3e03 e-con-full e-flex e-con e-child\" data-id=\"ded3e03\" data-element_type=\"container\" data-settings=\"{&quot;content_width&quot;:&quot;full&quot;,&quot;container_type&quot;:&quot;flex&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-090dae4 elementor-invisible elementor-widget elementor-widget-image\" data-id=\"090dae4\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;zoomIn&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.16.0 - 12-09-2023 *\/\n.elementor-widget-image{text-align:center}.elementor-widget-image a{display:inline-block}.elementor-widget-image a img[src$=\".svg\"]{width:48px}.elementor-widget-image img{vertical-align:middle;display:inline-block}<\/style>\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"578\" src=\"https:\/\/bilanciosostenibilita.vivaservizi.it\/wp-content\/uploads\/2023\/09\/Chi-sono-i-clienti-1024x578.png\" class=\"attachment-large size-large wp-image-353\" alt=\"\" srcset=\"https:\/\/bilanciosostenibilita.vivaservizi.it\/wp-content\/uploads\/2023\/09\/Chi-sono-i-clienti-1024x578.png 1024w, https:\/\/bilanciosostenibilita.vivaservizi.it\/wp-content\/uploads\/2023\/09\/Chi-sono-i-clienti-300x169.png 300w, https:\/\/bilanciosostenibilita.vivaservizi.it\/wp-content\/uploads\/2023\/09\/Chi-sono-i-clienti-768x434.png 768w, https:\/\/bilanciosostenibilita.vivaservizi.it\/wp-content\/uploads\/2023\/09\/Chi-sono-i-clienti.png 1201w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-33ce2f5 e-flex e-con-boxed e-con e-parent\" data-id=\"33ce2f5\" data-element_type=\"container\" data-settings=\"{&quot;container_type&quot;:&quot;flex&quot;,&quot;content_width&quot;:&quot;boxed&quot;}\" data-core-v316-plus=\"true\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-d9e4770 e-con-full e-flex e-con e-child\" data-id=\"d9e4770\" data-element_type=\"container\" data-settings=\"{&quot;content_width&quot;:&quot;full&quot;,&quot;container_type&quot;:&quot;flex&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fce6bc2 elementor-widget elementor-widget-text-editor\" data-id=\"fce6bc2\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Cosa si paga nella bolletta<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f80f35b elementor-widget elementor-widget-text-editor\" data-id=\"f80f35b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>La bolletta media applicata nel 2022 da Viva Servizi per una famiglia tipo di 3 persone (consumo medio di 140 m\u00b3\/anno) \u00e8 pari a \u20ac 350, compresa IVA e componenti perequative.<\/p><p>Se spacchettiamo la nostra bolletta per le diverse voci di costo che la compongono, \u00e8 possibile verificare che poco meno della met\u00e0 va a coprire i costi di gestione del servizio di acquedotto, il 25% quelli del servizio di depurazione, l\u201911% viene impiegato per il servizio di fognatura e il 10% va a copertura dei cosiddetti costi fissi del servizio, quelli che sono da sostenere, anche in assenza di consumi, per la disponibilit\u00e0 del servizio. La bolletta poi si compone di altri costi che non sono dovuti al gestore: IVA per il 9% e altre componenti di costo perequative applicate a livello nazionale da ARERA (1%).<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a4c8274 e-con-full e-flex e-con e-child\" data-id=\"a4c8274\" data-element_type=\"container\" data-settings=\"{&quot;content_width&quot;:&quot;full&quot;,&quot;container_type&quot;:&quot;flex&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-364714d elementor-invisible elementor-widget elementor-widget-image\" data-id=\"364714d\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;zoomIn&quot;,&quot;_animation_delay&quot;:10}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"507\" src=\"https:\/\/bilanciosostenibilita.vivaservizi.it\/wp-content\/uploads\/2023\/09\/Cosa-si-paga-1.png\" class=\"attachment-full size-full wp-image-1302\" alt=\"\" srcset=\"https:\/\/bilanciosostenibilita.vivaservizi.it\/wp-content\/uploads\/2023\/09\/Cosa-si-paga-1.png 1200w, https:\/\/bilanciosostenibilita.vivaservizi.it\/wp-content\/uploads\/2023\/09\/Cosa-si-paga-1-300x127.png 300w, https:\/\/bilanciosostenibilita.vivaservizi.it\/wp-content\/uploads\/2023\/09\/Cosa-si-paga-1-1024x433.png 1024w, https:\/\/bilanciosostenibilita.vivaservizi.it\/wp-content\/uploads\/2023\/09\/Cosa-si-paga-1-768x324.png 768w\" sizes=\"auto, (max-width: 1200px) 100vw, 1200px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-94a90d2 e-flex e-con-boxed e-con e-parent\" data-id=\"94a90d2\" data-element_type=\"container\" data-settings=\"{&quot;container_type&quot;:&quot;flex&quot;,&quot;content_width&quot;:&quot;boxed&quot;}\" data-core-v316-plus=\"true\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-10ac1d6 elementor-widget elementor-widget-menu-anchor\" data-id=\"10ac1d6\" data-element_type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div id=\"servizioclienti\" class=\"elementor-menu-anchor\"><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6281aa95 elementor-widget elementor-widget-heading\" data-id=\"6281aa95\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Il servizio clienti<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-44686d2 e-flex e-con-boxed elementor-invisible e-con e-parent\" data-id=\"44686d2\" data-element_type=\"container\" data-settings=\"{&quot;motion_fx_motion_fx_scrolling&quot;:&quot;yes&quot;,&quot;animation&quot;:&quot;slideInUp&quot;,&quot;container_type&quot;:&quot;flex&quot;,&quot;content_width&quot;:&quot;boxed&quot;,&quot;motion_fx_devices&quot;:[&quot;desktop&quot;,&quot;tablet&quot;,&quot;mobile&quot;]}\" data-core-v316-plus=\"true\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-a6b0b5d e-con-full e-flex e-con e-child\" data-id=\"a6b0b5d\" data-element_type=\"container\" data-settings=\"{&quot;content_width&quot;:&quot;full&quot;,&quot;container_type&quot;:&quot;flex&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-70116af elementor-invisible elementor-widget elementor-widget-image\" data-id=\"70116af\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;zoomIn&quot;,&quot;_animation_delay&quot;:10}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"664\" src=\"https:\/\/bilanciosostenibilita.vivaservizi.it\/wp-content\/uploads\/2023\/09\/Canali-di-contatto-1.png\" class=\"attachment-full size-full wp-image-1306\" alt=\"\" srcset=\"https:\/\/bilanciosostenibilita.vivaservizi.it\/wp-content\/uploads\/2023\/09\/Canali-di-contatto-1.png 1200w, https:\/\/bilanciosostenibilita.vivaservizi.it\/wp-content\/uploads\/2023\/09\/Canali-di-contatto-1-300x166.png 300w, https:\/\/bilanciosostenibilita.vivaservizi.it\/wp-content\/uploads\/2023\/09\/Canali-di-contatto-1-1024x567.png 1024w, https:\/\/bilanciosostenibilita.vivaservizi.it\/wp-content\/uploads\/2023\/09\/Canali-di-contatto-1-768x425.png 768w\" sizes=\"auto, (max-width: 1200px) 100vw, 1200px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-10bd478 e-con-full e-flex e-con e-child\" data-id=\"10bd478\" data-element_type=\"container\" data-settings=\"{&quot;content_width&quot;:&quot;full&quot;,&quot;container_type&quot;:&quot;flex&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cee071e elementor-flip-box--direction-left elementor-flip-box--effect-flip elementor-widget elementor-widget-flip-box\" data-id=\"cee071e\" data-element_type=\"widget\" data-widget_type=\"flip-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<link rel=\"stylesheet\" href=\"https:\/\/bilanciosostenibilita.vivaservizi.it\/wp-content\/plugins\/elementor-pro\/assets\/css\/widget-flip-box.min.css\">\t\t<div class=\"elementor-flip-box\" tabindex=\"0\">\n\t\t\t<div class=\"elementor-flip-box__layer elementor-flip-box__front\">\n\t\t\t\t<div class=\"elementor-flip-box__layer__overlay\">\n\t\t\t\t\t<div class=\"elementor-flip-box__layer__inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper elementor-view-default\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-icon\">\n\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-phone-volume\" viewBox=\"0 0 384 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M97.333 506.966c-129.874-129.874-129.681-340.252 0-469.933 5.698-5.698 14.527-6.632 21.263-2.422l64.817 40.513a17.187 17.187 0 0 1 6.849 20.958l-32.408 81.021a17.188 17.188 0 0 1-17.669 10.719l-55.81-5.58c-21.051 58.261-20.612 122.471 0 179.515l55.811-5.581a17.188 17.188 0 0 1 17.669 10.719l32.408 81.022a17.188 17.188 0 0 1-6.849 20.958l-64.817 40.513a17.19 17.19 0 0 1-21.264-2.422zM247.126 95.473c11.832 20.047 11.832 45.008 0 65.055-3.95 6.693-13.108 7.959-18.718 2.581l-5.975-5.726c-3.911-3.748-4.793-9.622-2.261-14.41a32.063 32.063 0 0 0 0-29.945c-2.533-4.788-1.65-10.662 2.261-14.41l5.975-5.726c5.61-5.378 14.768-4.112 18.718 2.581zm91.787-91.187c60.14 71.604 60.092 175.882 0 247.428-4.474 5.327-12.53 5.746-17.552.933l-5.798-5.557c-4.56-4.371-4.977-11.529-.93-16.379 49.687-59.538 49.646-145.933 0-205.422-4.047-4.85-3.631-12.008.93-16.379l5.798-5.557c5.022-4.813 13.078-4.394 17.552.933zm-45.972 44.941c36.05 46.322 36.108 111.149 0 157.546-4.39 5.641-12.697 6.251-17.856 1.304l-5.818-5.579c-4.4-4.219-4.998-11.095-1.285-15.931 26.536-34.564 26.534-82.572 0-117.134-3.713-4.836-3.115-11.711 1.285-15.931l5.818-5.579c5.159-4.947 13.466-4.337 17.856 1.304z\"><\/path><\/svg>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-flip-box__layer__title\">\n\t\t\t\t\t\t\t\tCall Center\t\t\t\t\t\t\t<\/h3>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"elementor-flip-box__layer elementor-flip-box__back\">\n\t\t\t<div class=\"elementor-flip-box__layer__overlay\">\n\t\t\t\t<div class=\"elementor-flip-box__layer__inner\">\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-flip-box__layer__description\">\n\t\t\t\t\t\t\t<B>40h<\/B> SETTIMANALI<\/BR>\n<B>82.781<\/B> CHIAMATE AL CALL CENTER (-20% RISPETTO AL 2021)<\/BR>\n<B>95,3%<\/B> LIVELLO DEL SERVIZIO TELEFONICO<\/BR>\n<B>50\"<\/B> TEMPO MEDIO DI ATTESA<\/BR>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-355fe82 e-flex e-con-boxed elementor-invisible e-con e-parent\" data-id=\"355fe82\" data-element_type=\"container\" data-settings=\"{&quot;animation&quot;:&quot;slideInUp&quot;,&quot;container_type&quot;:&quot;flex&quot;,&quot;content_width&quot;:&quot;boxed&quot;}\" data-core-v316-plus=\"true\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-333d363 e-con-full e-flex e-con e-child\" data-id=\"333d363\" data-element_type=\"container\" data-settings=\"{&quot;content_width&quot;:&quot;full&quot;,&quot;container_type&quot;:&quot;flex&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c40609f elementor-flip-box--direction-left elementor-flip-box--effect-flip elementor-widget elementor-widget-flip-box\" data-id=\"c40609f\" data-element_type=\"widget\" data-widget_type=\"flip-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-flip-box\" tabindex=\"0\">\n\t\t\t<div class=\"elementor-flip-box__layer elementor-flip-box__front\">\n\t\t\t\t<div class=\"elementor-flip-box__layer__overlay\">\n\t\t\t\t\t<div class=\"elementor-flip-box__layer__inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper elementor-view-default\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-icon\">\n\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-chalkboard-teacher\" viewBox=\"0 0 640 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M208 352c-2.39 0-4.78.35-7.06 1.09C187.98 357.3 174.35 360 160 360c-14.35 0-27.98-2.7-40.95-6.91-2.28-.74-4.66-1.09-7.05-1.09C49.94 352-.33 402.48 0 464.62.14 490.88 21.73 512 48 512h224c26.27 0 47.86-21.12 48-47.38.33-62.14-49.94-112.62-112-112.62zm-48-32c53.02 0 96-42.98 96-96s-42.98-96-96-96-96 42.98-96 96 42.98 96 96 96zM592 0H208c-26.47 0-48 22.25-48 49.59V96c23.42 0 45.1 6.78 64 17.8V64h352v288h-64v-64H384v64h-76.24c19.1 16.69 33.12 38.73 39.69 64H592c26.47 0 48-22.25 48-49.59V49.59C640 22.25 618.47 0 592 0z\"><\/path><\/svg>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-flip-box__layer__title\">\n\t\t\t\t\t\t\t\tSportelli\t\t\t\t\t\t\t<\/h3>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"elementor-flip-box__layer elementor-flip-box__back\">\n\t\t\t<div class=\"elementor-flip-box__layer__overlay\">\n\t\t\t\t<div class=\"elementor-flip-box__layer__inner\">\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-flip-box__layer__description\">\n\t\t\t\t\t\t\t<B>10 sportelli<\/B> APERTI AL PUBBLICO<\/BR>\n<B>22.882<\/B> ACCESSI AGLI SPORTELLI (10.270 NEL 2021)<\/BR>\n<B>99,6%<\/B> CLIENTI SERVITI ENTRO 60 MINUTI<\/BR>\n<B>7 min.<\/B>TEMPO MEDIO DI ATTESA<\/BR>\n<B>26.447<\/B> RICHIESTE EVASE DALLO SPORTELLO ON LINE (+7,4% SU 2021)\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-de2447a e-con-full e-flex e-con e-child\" data-id=\"de2447a\" data-element_type=\"container\" data-settings=\"{&quot;content_width&quot;:&quot;full&quot;,&quot;container_type&quot;:&quot;flex&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a1daea8 elementor-flip-box--direction-left elementor-flip-box--effect-flip elementor-widget elementor-widget-flip-box\" data-id=\"a1daea8\" data-element_type=\"widget\" data-widget_type=\"flip-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-flip-box\" tabindex=\"0\">\n\t\t\t<div class=\"elementor-flip-box__layer elementor-flip-box__front\">\n\t\t\t\t<div class=\"elementor-flip-box__layer__overlay\">\n\t\t\t\t\t<div class=\"elementor-flip-box__layer__inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper elementor-view-default\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-icon\">\n\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-assistive-listening-systems\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M216 260c0 15.464-12.536 28-28 28s-28-12.536-28-28c0-44.112 35.888-80 80-80s80 35.888 80 80c0 15.464-12.536 28-28 28s-28-12.536-28-28c0-13.234-10.767-24-24-24s-24 10.766-24 24zm24-176c-97.047 0-176 78.953-176 176 0 15.464 12.536 28 28 28s28-12.536 28-28c0-66.168 53.832-120 120-120s120 53.832 120 120c0 75.164-71.009 70.311-71.997 143.622L288 404c0 28.673-23.327 52-52 52-15.464 0-28 12.536-28 28s12.536 28 28 28c59.475 0 107.876-48.328 108-107.774.595-34.428 72-48.24 72-144.226 0-97.047-78.953-176-176-176zm-80 236c-17.673 0-32 14.327-32 32s14.327 32 32 32 32-14.327 32-32-14.327-32-32-32zM32 448c-17.673 0-32 14.327-32 32s14.327 32 32 32 32-14.327 32-32-14.327-32-32-32zm480-187.993c0-1.518-.012-3.025-.045-4.531C510.076 140.525 436.157 38.47 327.994 1.511c-14.633-4.998-30.549 2.809-35.55 17.442-5 14.633 2.81 30.549 17.442 35.55 85.906 29.354 144.61 110.513 146.077 201.953l.003.188c.026 1.118.033 2.236.033 3.363 0 15.464 12.536 28 28 28s28.001-12.536 28.001-28zM152.971 439.029l-80-80L39.03 392.97l80 80 33.941-33.941z\"><\/path><\/svg>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-flip-box__layer__title\">\n\t\t\t\t\t\t\t\tAssistenza Clienti\t\t\t\t\t\t\t<\/h3>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"elementor-flip-box__layer elementor-flip-box__back\">\n\t\t\t<div class=\"elementor-flip-box__layer__overlay\">\n\t\t\t\t<div class=\"elementor-flip-box__layer__inner\">\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-flip-box__layer__description\">\n\t\t\t\t\t\t\t<B>764<\/B> RECLAMI EVASI (-7% SUL 2021)<\/BR>\n<B>383<\/B> LE RICHIESTE DI INFORMAZIONI<\/BR>\n<B>46<\/B> LE RICHIESTE DI RETTIFICA FATTURAZIONE<\/BR>\n<B>5 GIORNI<\/B>IL TEMPO MEDIO DI RISPOSTA AI RECLAMI\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2b5ff930 e-flex e-con-boxed e-con e-parent\" data-id=\"2b5ff930\" data-element_type=\"container\" data-settings=\"{&quot;container_type&quot;:&quot;flex&quot;,&quot;content_width&quot;:&quot;boxed&quot;}\" data-core-v316-plus=\"true\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-920af16 elementor-widget elementor-widget-menu-anchor\" data-id=\"920af16\" data-element_type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div id=\"sostegno\" class=\"elementor-menu-anchor\"><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3e90f741 elementor-widget elementor-widget-heading\" data-id=\"3e90f741\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Sostegno alle situazioni di disagio<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-309d618 e-flex e-con-boxed e-con e-parent\" data-id=\"309d618\" data-element_type=\"container\" data-settings=\"{&quot;container_type&quot;:&quot;flex&quot;,&quot;content_width&quot;:&quot;boxed&quot;}\" data-core-v316-plus=\"true\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-2dd8b56 e-con-full e-flex e-con e-child\" data-id=\"2dd8b56\" data-element_type=\"container\" data-settings=\"{&quot;content_width&quot;:&quot;full&quot;,&quot;container_type&quot;:&quot;flex&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-002f049 elementor-flip-box--direction-left elementor-flip-box--effect-flip elementor-widget elementor-widget-flip-box\" data-id=\"002f049\" data-element_type=\"widget\" data-widget_type=\"flip-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-flip-box\" tabindex=\"0\">\n\t\t\t<div class=\"elementor-flip-box__layer elementor-flip-box__front\">\n\t\t\t\t<div class=\"elementor-flip-box__layer__overlay\">\n\t\t\t\t\t<div class=\"elementor-flip-box__layer__inner\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-flip-box__layer__title\">\n\t\t\t\t\t\t\t\tPerdite occulte\t\t\t\t\t\t\t<\/h3>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"elementor-flip-box__layer elementor-flip-box__back\">\n\t\t\t<div class=\"elementor-flip-box__layer__overlay\">\n\t\t\t\t<div class=\"elementor-flip-box__layer__inner\">\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-flip-box__layer__description\">\n\t\t\t\t\t\t\tIl 2022 \u00e8 stato l\u2019ultimo anno di applicazione del Fondo aziendale volontario messo a disposizione dell\u2019utenza per fronteggiare le eventuali dispersioni d\u2019acqua a valle del contatore, non visibili e accidentali sull\u2019impianto idrico privato. Ora \u00e8 stata introdotta una nuova misura alternativa. Durante quest\u2019anno di vigenza del Fondo perdite aziendale, sono state ricevute 1.036 istanze contro le 885 del 2021. Di queste, ne sono state accolte e rimborsate 903, <b>corrispondente ad un valore di acqua \u201cabbuonata\u201d quantificabile in circa 1 milione di \u20ac.<\/b>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-68fa1aa e-con-full e-flex e-con e-child\" data-id=\"68fa1aa\" data-element_type=\"container\" data-settings=\"{&quot;content_width&quot;:&quot;full&quot;,&quot;container_type&quot;:&quot;flex&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9966832 elementor-invisible elementor-widget elementor-widget-image\" data-id=\"9966832\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;zoomIn&quot;,&quot;_animation_delay&quot;:10}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"984\" src=\"https:\/\/bilanciosostenibilita.vivaservizi.it\/wp-content\/uploads\/2023\/09\/Abbuoni-1.png\" class=\"attachment-full size-full wp-image-1308\" alt=\"\" srcset=\"https:\/\/bilanciosostenibilita.vivaservizi.it\/wp-content\/uploads\/2023\/09\/Abbuoni-1.png 1200w, https:\/\/bilanciosostenibilita.vivaservizi.it\/wp-content\/uploads\/2023\/09\/Abbuoni-1-300x246.png 300w, https:\/\/bilanciosostenibilita.vivaservizi.it\/wp-content\/uploads\/2023\/09\/Abbuoni-1-1024x840.png 1024w, https:\/\/bilanciosostenibilita.vivaservizi.it\/wp-content\/uploads\/2023\/09\/Abbuoni-1-768x630.png 768w\" sizes=\"auto, (max-width: 1200px) 100vw, 1200px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a25fda2 e-flex e-con-boxed e-con e-parent\" data-id=\"a25fda2\" data-element_type=\"container\" data-settings=\"{&quot;container_type&quot;:&quot;flex&quot;,&quot;content_width&quot;:&quot;boxed&quot;}\" data-core-v316-plus=\"true\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4f5eef4 elementor-flip-box--direction-left elementor-flip-box--effect-flip elementor-widget elementor-widget-flip-box\" data-id=\"4f5eef4\" data-element_type=\"widget\" data-widget_type=\"flip-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-flip-box\" tabindex=\"0\">\n\t\t\t<div class=\"elementor-flip-box__layer elementor-flip-box__front\">\n\t\t\t\t<div class=\"elementor-flip-box__layer__overlay\">\n\t\t\t\t\t<div class=\"elementor-flip-box__layer__inner\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-flip-box__layer__title\">\n\t\t\t\t\t\t\t\tBonus sociale idrico\t\t\t\t\t\t\t<\/h3>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"elementor-flip-box__layer elementor-flip-box__back\">\n\t\t\t<div class=\"elementor-flip-box__layer__overlay\">\n\t\t\t\t<div class=\"elementor-flip-box__layer__inner\">\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-flip-box__layer__description\">\n\t\t\t\t\t\t\tARERA, dal 2021, ha modificato le modalit\u00e0 di richiesta e accesso al <a href=\"https:\/\/www.vivaservizi.it\/utenti\/bonus-sociale-idrico.html\" target=\"_blank\">bonus sociale<\/a> idrico nazionale\u00a0facendolo diventare automatico per coloro che ne hanno diritto in base alla certificazione ISEE.\u00a0 <b>Ora garantisce la fornitura gratuita di 18,25 mc di acqua su base annua (pari a 50 litri\/abitante\/giorno) per ogni componente della famiglia anagrafica.<\/b>\nLa quantit\u00e0 di 18,25 mc \u00e8 stata individuata dal DPCM del 13\/10\/2016, come quantit\u00e0 minima necessaria per assicurare il soddisfacimento dei bisogni fondamentali della persona. Nella pratica corrisponde ad una agevolazione di circa 31 \u20ac procapite\/anno.\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-62571e0 e-flex e-con-boxed e-con e-parent\" data-id=\"62571e0\" data-element_type=\"container\" data-settings=\"{&quot;container_type&quot;:&quot;flex&quot;,&quot;content_width&quot;:&quot;boxed&quot;}\" data-core-v316-plus=\"true\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-baa1737 e-con-full e-flex e-con e-child\" data-id=\"baa1737\" data-element_type=\"container\" data-settings=\"{&quot;content_width&quot;:&quot;full&quot;,&quot;container_type&quot;:&quot;flex&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fd84e7a elementor-flip-box--direction-left elementor-flip-box--effect-flip elementor-widget elementor-widget-flip-box\" data-id=\"fd84e7a\" data-element_type=\"widget\" data-widget_type=\"flip-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-flip-box\" tabindex=\"0\">\n\t\t\t<div class=\"elementor-flip-box__layer elementor-flip-box__front\">\n\t\t\t\t<div class=\"elementor-flip-box__layer__overlay\">\n\t\t\t\t\t<div class=\"elementor-flip-box__layer__inner\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-flip-box__layer__title\">\n\t\t\t\t\t\t\t\tRateizzazioni\t\t\t\t\t\t\t<\/h3>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"elementor-flip-box__layer elementor-flip-box__back\">\n\t\t\t<div class=\"elementor-flip-box__layer__overlay\">\n\t\t\t\t<div class=\"elementor-flip-box__layer__inner\">\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-flip-box__layer__description\">\n\t\t\t\t\t\t\tSempre con la finalit\u00e0 di agevolare il cliente, l\u2019azienda garantisce a tutti coloro che ne hanno necessit\u00e0, la possibilit\u00e0 di rateizzazione della bolletta.\n\nNel 2022 sono state concesse 3.253 rateizzazioni (-0.7% rispetto al 2021) e per la prima volta negli ultimi 5 anni si interrompe il trend di costante ascesa.\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-228cda6 e-con-full e-flex e-con e-child\" data-id=\"228cda6\" data-element_type=\"container\" data-settings=\"{&quot;content_width&quot;:&quot;full&quot;,&quot;container_type&quot;:&quot;flex&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f9f8a86 elementor-invisible elementor-widget elementor-widget-image\" data-id=\"f9f8a86\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;zoomIn&quot;,&quot;_animation_delay&quot;:10}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"824\" src=\"https:\/\/bilanciosostenibilita.vivaservizi.it\/wp-content\/uploads\/2023\/09\/Richieste-rateizzazione.png\" class=\"attachment-full size-full wp-image-1312\" alt=\"\" srcset=\"https:\/\/bilanciosostenibilita.vivaservizi.it\/wp-content\/uploads\/2023\/09\/Richieste-rateizzazione.png 1200w, https:\/\/bilanciosostenibilita.vivaservizi.it\/wp-content\/uploads\/2023\/09\/Richieste-rateizzazione-300x206.png 300w, https:\/\/bilanciosostenibilita.vivaservizi.it\/wp-content\/uploads\/2023\/09\/Richieste-rateizzazione-1024x703.png 1024w, https:\/\/bilanciosostenibilita.vivaservizi.it\/wp-content\/uploads\/2023\/09\/Richieste-rateizzazione-768x527.png 768w\" sizes=\"auto, (max-width: 1200px) 100vw, 1200px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-082d623 e-flex e-con-boxed e-con e-parent\" data-id=\"082d623\" data-element_type=\"container\" data-settings=\"{&quot;container_type&quot;:&quot;flex&quot;,&quot;content_width&quot;:&quot;boxed&quot;}\" data-core-v316-plus=\"true\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4b28365 elementor-widget elementor-widget-menu-anchor\" data-id=\"4b28365\" data-element_type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div id=\"qualitaerogata\" class=\"elementor-menu-anchor\"><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-90d4c6a elementor-widget elementor-widget-heading\" data-id=\"90d4c6a\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Qualit\u00e0 erogata all\u2019utenza\n<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a0e7505 e-flex e-con-boxed e-con e-parent\" data-id=\"a0e7505\" data-element_type=\"container\" data-settings=\"{&quot;container_type&quot;:&quot;flex&quot;,&quot;content_width&quot;:&quot;boxed&quot;}\" data-core-v316-plus=\"true\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-e9096ae e-con-full e-flex e-con e-child\" data-id=\"e9096ae\" data-element_type=\"container\" data-settings=\"{&quot;content_width&quot;:&quot;full&quot;,&quot;container_type&quot;:&quot;flex&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-60b62d9 elementor-widget elementor-widget-text-editor\" data-id=\"60b62d9\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Viva Servizi svolge la propria attivit\u00e0 in conformit\u00e0 al <u>Regolamento del Servizio Idrico Integrato<\/u> e alla <u>Carta del Servizio<\/u>, ai sensi della normativa vigente e alla regolazione ARERA.<\/p><p>La qualit\u00e0 del rapporto contrattuale verso l\u2019utenza \u00e8 costantemente monitorata, presente nel sito e, una volta all\u2019anno, viene pubblicata nell\u2019allegato alla bolletta per mezzo di un insieme di <a href=\"https:\/\/www.vivaservizi.it\/images\/Livelli_qualit%C3%A0_2022_SITO.pdf\" target=\"_blank\" rel=\"noopener\">indicatori generali e specifici<\/a>.<\/p><p>A fronte di <b>259.277<\/b> prestazioni eseguite, solo <b>70<\/b> sono andate fuori standard e pertanto si \u00e8 proceduto ad indennizzare automaticamente l\u2019utente.<\/p><p>Le stesse performance, a partire da tutti i 42 indicatori della qualit\u00e0 contrattuale, sono state sinterizzate dal Regolatore ARERA in due ambiti di attivit\u00e0:<\/p><p>&#8211;<b>MC1 \u201cAvvio e cessazione del rapporto contrattuale\u00bb<\/b><\/p><p>&#8211;<b>MC2 \u201cGestione del rapporto contrattuale e accessibilit\u00e0 al servizio<\/b>\u201d<\/p><p>Per entrambi i macro-indicatori, l\u2019azienda si colloca nella classe A pi\u00f9 performante, cui ARERA associa obiettivi di mantenimento da conseguire annualmente.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bcfba53 e-con-full e-flex e-con e-child\" data-id=\"bcfba53\" data-element_type=\"container\" data-settings=\"{&quot;content_width&quot;:&quot;full&quot;,&quot;container_type&quot;:&quot;flex&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1de5318 elementor-invisible elementor-widget elementor-widget-image\" data-id=\"1de5318\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;zoomIn&quot;,&quot;_animation_delay&quot;:10}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"494\" src=\"https:\/\/bilanciosostenibilita.vivaservizi.it\/wp-content\/uploads\/2023\/09\/MC1-1.png\" class=\"attachment-full size-full wp-image-1317\" alt=\"\" srcset=\"https:\/\/bilanciosostenibilita.vivaservizi.it\/wp-content\/uploads\/2023\/09\/MC1-1.png 1200w, https:\/\/bilanciosostenibilita.vivaservizi.it\/wp-content\/uploads\/2023\/09\/MC1-1-300x124.png 300w, https:\/\/bilanciosostenibilita.vivaservizi.it\/wp-content\/uploads\/2023\/09\/MC1-1-1024x422.png 1024w, https:\/\/bilanciosostenibilita.vivaservizi.it\/wp-content\/uploads\/2023\/09\/MC1-1-768x316.png 768w\" sizes=\"auto, (max-width: 1200px) 100vw, 1200px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a4a46cb elementor-invisible elementor-widget elementor-widget-image\" data-id=\"a4a46cb\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;zoomIn&quot;,&quot;_animation_delay&quot;:10}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"508\" src=\"https:\/\/bilanciosostenibilita.vivaservizi.it\/wp-content\/uploads\/2023\/09\/MC2-1.png\" class=\"attachment-full size-full wp-image-1318\" alt=\"\" srcset=\"https:\/\/bilanciosostenibilita.vivaservizi.it\/wp-content\/uploads\/2023\/09\/MC2-1.png 1200w, https:\/\/bilanciosostenibilita.vivaservizi.it\/wp-content\/uploads\/2023\/09\/MC2-1-300x127.png 300w, https:\/\/bilanciosostenibilita.vivaservizi.it\/wp-content\/uploads\/2023\/09\/MC2-1-1024x433.png 1024w, https:\/\/bilanciosostenibilita.vivaservizi.it\/wp-content\/uploads\/2023\/09\/MC2-1-768x325.png 768w\" sizes=\"auto, (max-width: 1200px) 100vw, 1200px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-497e202 e-flex e-con-boxed e-con e-parent\" data-id=\"497e202\" data-element_type=\"container\" data-settings=\"{&quot;container_type&quot;:&quot;flex&quot;,&quot;content_width&quot;:&quot;boxed&quot;}\" data-core-v316-plus=\"true\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ef8e11f elementor-widget elementor-widget-menu-anchor\" data-id=\"ef8e11f\" data-element_type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div id=\"qualitapercepita\" class=\"elementor-menu-anchor\"><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-64dc6ae elementor-widget elementor-widget-heading\" data-id=\"64dc6ae\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Qualit\u00e0 percepita\n<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4445c99 e-flex e-con-boxed e-con e-parent\" data-id=\"4445c99\" data-element_type=\"container\" data-settings=\"{&quot;container_type&quot;:&quot;flex&quot;,&quot;content_width&quot;:&quot;boxed&quot;}\" data-core-v316-plus=\"true\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-af44233 e-con-full e-flex e-con e-child\" data-id=\"af44233\" data-element_type=\"container\" data-settings=\"{&quot;content_width&quot;:&quot;full&quot;,&quot;container_type&quot;:&quot;flex&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9272d2f elementor-widget elementor-widget-text-editor\" data-id=\"9272d2f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Soddisfazione dei Clienti<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4bcf8ee elementor-widget elementor-widget-text-editor\" data-id=\"4bcf8ee\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Con cadenza biennale Viva Servizi realizza l\u2019indagine di Customer Satisfaction.<\/p><p>L\u2019ultima \u00e8 stata effettuata a fine 2022 su un campione di 1.196 utenze, composto da famiglie per l\u201988,4% e la parte restante da utenze non domestiche, appositamente stratificato al fine di tener conto anche delle diverse aree territoriali.<\/p><p>L\u2019indagine \u00e8 stata effettuata con metodologia C.A.T.I. tramite operatori specializzati.<\/p><p>\u00c8 possibile visionare l\u2019intero Rapporto al <strong><a href=\"https:\/\/www.vivaservizi.it\/images\/Strategica_CS_AUDIT_VIVA_SERVIZI_Utenti_2022_1.pdf\" target=\"_blank\" rel=\"noopener\">link<\/a><\/strong><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-041759b e-con-full e-flex e-con e-child\" data-id=\"041759b\" data-element_type=\"container\" data-settings=\"{&quot;content_width&quot;:&quot;full&quot;,&quot;container_type&quot;:&quot;flex&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8aeffd8 elementor-invisible elementor-widget elementor-widget-image\" data-id=\"8aeffd8\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;zoomIn&quot;,&quot;_animation_delay&quot;:10}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"583\" src=\"https:\/\/bilanciosostenibilita.vivaservizi.it\/wp-content\/uploads\/2023\/09\/Utenti-soddisfatti-1.png\" class=\"attachment-full size-full wp-image-1322\" alt=\"\" srcset=\"https:\/\/bilanciosostenibilita.vivaservizi.it\/wp-content\/uploads\/2023\/09\/Utenti-soddisfatti-1.png 1200w, https:\/\/bilanciosostenibilita.vivaservizi.it\/wp-content\/uploads\/2023\/09\/Utenti-soddisfatti-1-300x146.png 300w, https:\/\/bilanciosostenibilita.vivaservizi.it\/wp-content\/uploads\/2023\/09\/Utenti-soddisfatti-1-1024x497.png 1024w, https:\/\/bilanciosostenibilita.vivaservizi.it\/wp-content\/uploads\/2023\/09\/Utenti-soddisfatti-1-768x373.png 768w\" sizes=\"auto, (max-width: 1200px) 100vw, 1200px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-02559a9 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"02559a9\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Il giudizio globale sulla qualit\u00e0 generale del servizio (Overall), che esprime una valutazione istintiva da parte dei clienti dopo che hanno risposto gi\u00e0 su tutti gli aspetti del servizio, \u00e8 pari a 99,6 ed \u00e8 superiore a quello sintetico di 3,8 punti percentuali, a riprova che Brand e immagine aziendale sono percepiti positivamente dall\u2019utenza e generano addirittura un valore aggiunto rispetto alla performance diretta degli aspetti del servizio.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-127f363 e-flex e-con-boxed e-con e-parent\" data-id=\"127f363\" data-element_type=\"container\" data-settings=\"{&quot;container_type&quot;:&quot;flex&quot;,&quot;content_width&quot;:&quot;boxed&quot;}\" data-core-v316-plus=\"true\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-d59818d e-con-full e-flex e-con e-child\" data-id=\"d59818d\" data-element_type=\"container\" data-settings=\"{&quot;content_width&quot;:&quot;full&quot;,&quot;container_type&quot;:&quot;flex&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1c1a4d8 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"1c1a4d8\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>In pillole, l\u2019indagine 2022 mette in evidenza:<\/p><p>\u2022 la consapevolezza del nome dell\u2019azienda che fornisce<\/p><p>il Servizio Idrico Integrato da parte del 99.2% degli<\/p><p>intervistati. L\u2019esito \u00e8 lusinghiero se pensiamo che Viva<\/p><p>Servizi ha rinnovato il proprio brand da soli quattro anni e ci\u00f2 significa che la comunicazione della nuova immagine \u00e8 stata efficace;<\/p><p><strong>\u2022 gli indicatori di soddisfazione CSI risultano<\/strong> nella media<\/p><p>generale <strong>molto elevati (95,8\/100<\/strong>): il servizio fatturazione,<\/p><p>che nel precedente Audit risultava uno degli aspetti da<\/p><p>migliorare, ora ha ottenuto un indice di soddisfazione molto<\/p><p>alto.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a5dc2a4 e-con-full e-flex e-con e-child\" data-id=\"a5dc2a4\" data-element_type=\"container\" data-settings=\"{&quot;content_width&quot;:&quot;full&quot;,&quot;container_type&quot;:&quot;flex&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a395168 elementor-invisible elementor-widget elementor-widget-image\" data-id=\"a395168\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;zoomIn&quot;,&quot;_animation_delay&quot;:10}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"842\" height=\"454\" src=\"https:\/\/bilanciosostenibilita.vivaservizi.it\/wp-content\/uploads\/2023\/09\/Indice.png\" class=\"attachment-full size-full wp-image-1458\" alt=\"\" srcset=\"https:\/\/bilanciosostenibilita.vivaservizi.it\/wp-content\/uploads\/2023\/09\/Indice.png 842w, https:\/\/bilanciosostenibilita.vivaservizi.it\/wp-content\/uploads\/2023\/09\/Indice-300x162.png 300w, https:\/\/bilanciosostenibilita.vivaservizi.it\/wp-content\/uploads\/2023\/09\/Indice-768x414.png 768w\" sizes=\"auto, (max-width: 842px) 100vw, 842px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6121b79 e-con-full e-flex e-con e-parent\" data-id=\"6121b79\" data-element_type=\"container\" data-settings=\"{&quot;content_width&quot;:&quot;full&quot;,&quot;container_type&quot;:&quot;flex&quot;}\" data-core-v316-plus=\"true\">\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>04 . I CLIENTI I clienti e la bolletta Chi sono i nostri clienti I clienti attivi a fine 2022 risultano 221.917, numero pressoch\u00e9 invariato rispetto all\u2019anno precedente (+0,2%). Le utenze sono per gran parte rappresentate da famiglie che usano l\u2019acqua per usi domestici (87%), la parte restante \u00e8 composta da usi industriali, commerciali e&hellip; <br \/> <a class=\"button small blue\" href=\"https:\/\/bilanciosostenibilita.vivaservizi.it\/?page_id=347\">Leggi tutto<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-347","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/bilanciosostenibilita.vivaservizi.it\/index.php?rest_route=\/wp\/v2\/pages\/347","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bilanciosostenibilita.vivaservizi.it\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/bilanciosostenibilita.vivaservizi.it\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/bilanciosostenibilita.vivaservizi.it\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/bilanciosostenibilita.vivaservizi.it\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=347"}],"version-history":[{"count":259,"href":"https:\/\/bilanciosostenibilita.vivaservizi.it\/index.php?rest_route=\/wp\/v2\/pages\/347\/revisions"}],"predecessor-version":[{"id":1630,"href":"https:\/\/bilanciosostenibilita.vivaservizi.it\/index.php?rest_route=\/wp\/v2\/pages\/347\/revisions\/1630"}],"wp:attachment":[{"href":"https:\/\/bilanciosostenibilita.vivaservizi.it\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=347"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}